Exchanges and returns

Exchange and Returns Policy

We at Team Goa Nomads practice fair trade. Therefore, customer satisfaction is a priority for us. Therefore, here are the requirements for exchanging or returning your order:

• Your purchase was made on one of our platforms:
- https://www.goanomads.com.br/
- https://www.instagram.com/goanomads/
- https://www.elo7.com.br/GoaNomads/
- https://www.etsy.com/shop/GoaNomads/

The following cases occurred:
• Open or damaged packaging;
• Infringed product;
• Product incomplete or not in accordance with the order;
• Product with manufacturing defect or damage suffered during the postal shipping process.
• The product deteriorated before the end of the 90-day warranty.


We ask that you please contact our team via email within 72 hours: nomadsgoa@gmail.com. The email must contain a report of what happened and, preferably, a photo of the package/product and the exchange/return request.
We are available to resolve the situation and the consequent satisfaction of our client who was harmed, depending on the order being made within 7 days of the product arriving at its destination.
Our team can track the journey of all packages sent through the post office. If something different from what appears in the tracking occurs with the order, we ask that the customer inform us as soon as they become aware.


For the Goa Nomads team, you are part of something bigger and have the right to exchange or return your order in the event of:
Conditions for exchange/withdrawal of purchases:
• The product has not been used, washed or modified by the customer;
• The return must be made within a timely manner (7 days from the exchange/return request), properly packaged and undamaged, without damage or stains.

Fair trade is one of the pillars of economic and ecological sustainability. It is a social movement and a modality of international trade that seeks to establish fair prices, as well as balanced social and environmental standards in production chains, promoting the meeting of responsible producers with ethical consumers.
Because of this, even if your order arrived in perfect condition, we make it possible for you, our dear customer, to exchange it in case of total dissatisfaction, considering that they are differentiated products and, often, the first door for our customers to enter into. contact with style.
In this case, inform us by email the reason for your desire to exchange, and you will only have to pay the shipping costs.

<> At. Leather items will only be exchanged if they are defective, or if the packaging or product has been damaged during shipment.

<> At². Promotional products will only be exchanged if they are defective, or if the packaging or product has been damaged during shipment, or if our team has consented to the customer's request.

TO AVOID INCONVENIENCE:
- READ THE ADVERTISEMENTS CAREFULLY, AS THEY HAVE THE NECESSARY INFORMATION FOR YOUR ORDER TO BE PLACED CORRECTLY;
- ENTER YOUR HEIGHT AFTER MAKING YOUR PURCHASE. THIS IS A WAY FOUND BY GOA NOMADS TO GUARANTEE PRACTICALLY 100% SATISFACTION TO OUR CUSTOMERS, BY CUSTOMIZING EACH OF THE PIECES.
- IF YOU WEAR A DIFFERENT SIZE FROM NORMAL (E.G.: LONGER LEGS, BUST OR HIPS ABOVE YOUR AVERAGE SIZE) OR HAVE HAD PREVIOUS PROBLEMS WITH THE SIZE OF CLOTHES WHEN ORDERING ONLINE, PLEASE LET US KNOW IN ADVANCE. OUR TEAM IS ABLE TO ASSIST YOU, GUARANTEING YOUR SATISFACTION.

• Only requests for exchanges due to defect of products that are under warranty (90 days) will be accepted;
• If the product sent is defective due to misuse, refund or exchange will not be authorized.
• Exchanges will not be accepted without prior communication.

The terms above, Goa Nomads, as well as our customers, are based on law 8,078 of September 11, 1990, the Consumer Protection Code.


Address for Shipping Goods:

GOA NOMADS
Rua Thomaz Pompeu 36 - Apt 1401 - Meireles
Fortaleza - CE - Brazil
CEP 60160080
email: nomadsgoa@gmail.com